Support

Support and contact information for UndeletePlus

Phoenix Software provides our customers the best technical help possible. If you require assistance, we will be glad to help you out in any way we can for a quick resolution to any issue you may have
 

UndeletePlus FAQs
 

Can Undelete Plus recover files from a CD?
UndeletePlus will recognize a limited number of CD file formats. If you get a message stating "Drive Error" or drive is not listed then it will not work. You need to search the Internet for CD recovery software.
What should I do immediately after accidental erasure to ensure that I can recover those files?
The most important thing is to prevent the erased file from being overwritten by another file. To do so, avoid any use of the disk where the file was erased, until after the erased file is recovered. Also, remember that Undelete Plus should not be installed to this disk. Install it to a floppy disk if no other disk is available.
Can I do something in advance to increase my chances of file recovery?
Yes, keep your disk in good shape by regularly defragmenting it.
Why is recovery to the same disk not recommended?
Recovery to the same disk may overwrite the very segments of the disk that you're trying to recover files from. That will not leave you another recovery chance.